The interview was maybe 10-15 minutes long. Very simple and straight to the point. Basic customer service interview questions are asked. Interview was remote. Over the phone not video. You find out the next step at the end of the phone call. Continue Reading
Interview Questions for Insurance Customer Service Representatives: 1. What skills do you think Insurance customer service representatives need to be successful? Reveals the candidate’s natural character and inherent skills. 2. How would you ensure the information you provide is accurate and relevant to the client? Demonstrates the candidate In my most recent role as a Senior Customer Service Representative at ABC Company, I was responsible for resolving customer complaints quickly and efficiently while maintaining a positive attitude. My ability to remain calm under pressure and make sure the customer left with a positive impression made me an asset to the team. 7 sample answers to “What are your strengths and weaknesses?” for customer service interviews. I would say that I am responsible and can stay focused on a long shift, answering one phone call after another. It definitely helps me to keep a high standard of service on the entire shift, and also to be efficient at work. To answer this interview question thoroughly, use the following formula: Explain how you identify the root of the customer’s concern. Describe how you come up with a solution. Detail how you would take the solution a step further. Lastly, tell your interviewer about a time that you exceeded a customer’s expectations. QrDZ. 88 395 414 286 330 89 370 405 251